Shipping policy
Sublethal Defense – Shipping Policy
Effective Date: [Insert Date]
At Sublethal Defense, we work hard to ensure your order arrives quickly, securely, and in compliance with all applicable laws. Please review our shipping guidelines below.
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Processing Times
• Orders are processed within 2–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has shipped.
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Shipping Methods & Rates
• We offer standard shipping through USPS, UPS, or FedEx.
• Shipping rates are calculated at checkout based on weight, destination, and carrier.
• Expedited shipping may be available for an additional cost.
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Delivery Estimates
• Standard shipping typically arrives within 5–7 business days after dispatch.
• Delivery times are estimates and may be impacted by carrier delays, holidays, or weather.
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Shipping Restrictions
Due to state and local regulations, pepper spray and related defense products may not be shipped to certain locations.
We currently do not ship to:
• Alaska, Hawaii, Puerto Rico, or other U.S. territories
• International addresses
• Locations where pepper spray or similar devices are prohibited by law
It is the customer’s responsibility to ensure that possession of our products is legal in their jurisdiction.
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Order Tracking
Once your order ships, you will receive a tracking number by email to monitor your delivery.
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Lost or Damaged Packages
• If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
• We are not responsible for packages lost due to incorrect shipping information provided by the customer, but we will do our best to help you resolve the issue with the carrier.
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Pre-Orders and Backorders
If an item is out of stock or on pre-order, estimated shipping dates will be clearly displayed at checkout.
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Contact Us
If you have questions about shipping or need assistance with your order, please reach out to us at:
sublethaldefense@gmail.com
(208) 597-0096