Refund policy

At Sublethal Defense, we stand behind the quality and safety of our products. If you are not completely satisfied with your purchase, we are here to help.

Returns
    •    We accept returns within 30 days of the delivery date.
    •    Items must be unused, unopened, and in their original packaging to qualify for a refund or exchange.
    •    Proof of purchase (order number or receipt) is required.

Non-Returnable Items
    •    Opened or used pepper spray canisters.
    •    Products damaged due to misuse, modification, or wear and tear.
    •    Clearance or final sale items.

Exchanges

If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange an exchange at no additional cost.

Refunds
    •    Approved returns will be refunded to your original payment method within 5–7 business days of receipt and inspection.
    •    Shipping fees are non-refundable unless the return is due to our error.

How to Initiate a Return
    1.    Contact us at sublethaldefense@gmail.com with your order number and reason for return.
    2.    We will provide a Return Authorization (RA) number and shipping instructions.
    3.    Pack your product securely and include your RA number inside the package.

Shipping Costs
    •    Customers are responsible for return shipping costs unless the product is defective or incorrect.
    •    We recommend using a trackable shipping method.